Return Policy

Most Sunlight Tailors garments are cut and stitched to order, so returns are more limited than at a typical ready-made store. This policy explains which items can be returned, the conditions that apply, and how to start a return. Please read it together with our Terms & Conditions and Refund Policy.

To be considered for a return, an item and request must meet all of the following. Made-to-order and bespoke pieces are excluded unless they are defective or an error was made on our part.

• Condition: unworn, unwashed and undamaged, with all original tags and packaging intact.
• Timing: report the issue and request a return within 7 days of delivery.
• Proof: your order number and receipt or order confirmation.
• Item type: the item is eligible under the sections below (custom pieces are not returnable except for defects or our error).

Garments made to your specific measurements and preferences cannot be returned or exchanged for change of mind, because they cannot be resold. Instead, we offer complimentary alterations and stand behind our Perfect Fit Guarantee. Custom items are only accepted back when they are defective or an error was made on our part.

Ready-to-wear and in-stock items (such as accessories or non-customised stock garments) may be returned or exchanged within 14 days of delivery, provided they are unused and in original condition with tags attached. Where you prefer, an exchange for a different size or item can be arranged subject to availability.

If your order arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you.

• Report quickly: contact us within 7 days of delivery with your order number and clear photos of the issue.
• Keep packaging: retain the item and its original packaging until the matter is resolved.
• We cover it: we arrange return collection or reimburse reasonable return shipping for our errors.
• Your choice: a replacement, repair, or refund is offered in line with our Refund Policy.

If a custom garment does not fit as expected, contact us within 7 days of delivery and we will arrange alterations, or remake the piece where needed, at no additional charge. This guarantee resolves fit concerns without a return and is our preferred remedy for made-to-order garments.

Do not ship anything back before your request is approved. Start by contacting our team so we can confirm eligibility and give you instructions.

• 1. Contact us by email, phone, or WhatsApp using the details at the end of this page.
• 2. Share your order number, the item, the reason for return, and photos where relevant.
• 3. Wait for our confirmation and return instructions before sending anything back.

Who pays for return shipping depends on the reason for the return.

• Our fault: for defective, damaged, or incorrect items, we cover return shipping or arrange collection.
• Change of mind: for eligible ready-to-wear returns, return shipping is the customer's responsibility.
• Use tracking: please use a trackable service; items lost in return transit before they reach us remain the sender's responsibility until received.

Once we receive a returned item we inspect it against this policy. We aim to complete the check within a few business days and will let you know the outcome. Approved returns move to a refund or exchange as set out in our Refund Policy. If an item fails inspection (for example, it shows signs of wear or is missing tags), it may be returned to you.

The following are generally not eligible for return or exchange unless they are defective or an error was made on our part:

• Custom, bespoke, and made-to-measure garments.
• Items altered or personalised at your request.
• Fabric cut or sourced specifically for your order.
• Innerwear and other items excluded for hygiene reasons.
• Items returned without original tags, or damaged through use.

For orders shipped outside Nepal, please contact us before returning anything so we can coordinate the process. Customers are responsible for return shipping unless the return is due to our error, and any duties or taxes already paid are not refundable. International returns may take longer to reach us and to process.

Questions about a return, or want to start one? Our team is happy to help.

• Email:info@sunlighttailors.com
• Phone:+977-33590207
• Address:Mirchaiya Bazar–05, Siraha, Nepal